Return Policy

At BioPaw, your satisfaction is important to us; it means our satisfaction. If you wish to return products, please contact us.

We will accept returns and give full credit for any products that are returned to us in original condition, shipping paid, within 14 days of the customer’s receipt of the product. To receive a full credit for the item it must be in new condition (that means void of any dog or cat use, with it’s original packaging, bags, etc.). The original shipping charges will not be refunded. Should your order be returned by default (eg. Returned by post office as several attempts to deliver were unsuccessful, etc) a 25% restocking fee will apply.
If you have used the product and are unhappy with it, please contact us. We stand behind our products, as do our manufacturers we have carefully selected.